Refund Policy
Last updated: December 2024
Important Notice
Refund requests must be submitted within 7 days of the payment date. Please email us at support@noxyai.com with your transaction details.
When Refund Applies
Payment Deducted But Service Not Activated
If your payment was processed but your subscription was not activated due to technical issues.
Double/Multiple Charges
If you were charged multiple times for the same subscription period.
Service Unavailable
If our service was significantly unavailable during your subscription period.
How to Request a Refund
- 1
Email Us
Send an email to support@noxyai.com with subject "Refund Request"
- 2
Include Transaction Details
Your registered email, transaction ID, payment date, and amount paid.
- 3
Describe the Issue
Explain why you're requesting a refund with any relevant screenshots.
- 4
Wait for Response
We will review your request and respond within 3-5 business days.
Billing & Cancellation
3-Day Grace Period
When your next billing cycle begins, you have 3 days to pay or cancel your subscription. For example, if you subscribed on the 12th, your next bill will be on the 12th of the following month. You can pay or cancel within the 12th, 13th, or 14th.
Pro Features During Grace Period
Your Pro features remain active during the 3-day grace period. If you cancel, Pro features will stop immediately. If you don't pay within 3 days, your subscription will automatically expire without any additional charges.
No Automatic Charges
We do not automatically charge your card. You will receive a notification when your bill is due and must manually approve the payment.
Contact Us
Email Support
support@noxyai.comFor all refund-related queries, please email us within 7 days of your payment. Include your transaction ID and registered email address for faster processing.